Up N Smoke in Haiku-Pauwela, HI
Located in Haiku-Pauwela, Up N Smoke is a popular local smoke shop known for its wide selection of products, including disposable vapes and kratom. With a rating of 3.9 out of 5 stars based on 17 reviews, customers appreciate the affordability and quality of the items available. The shop operates daily from 9:00 AM to 9:00 PM, making it convenient for regular visits. While many customers praise the attentive staff and diverse inventory, there are mixed reviews regarding customer service experiences, particularly concerning product returns and the store's ambiance. Despite some complaints about strong odors and customer service, Up N Smoke remains a go-to destination for local residents looking for quality smoking accessories.
What is the selection of disposable vapes like here?
The selection of disposable vapes at Up N Smoke is noted to be quite extensive, with many customers expressing satisfaction in the variety available. However, some reviews hint at concerns regarding the quality of certain brands sold, suggesting that customers should be cautious.
Are prices competitive for e-liquid compared to online stores?
Prices for e-liquids at Up N Smoke are reported to be competitive with online stores, making it a suitable choice for budget-conscious shoppers. Customers appreciate the affordability of products, which adds to the shop's appeal.
How is the customer service experience at this shop?
Customer service experiences at Up N Smoke are mixed. While some patrons describe the staff as attentive and friendly, others have reported negative interactions, particularly in handling complaints and returns, indicating inconsistency in service quality.
Do they offer a variety of kratom strains and brands?
Up N Smoke offers a variety of kratom strains and brands, catering to different customer preferences. Regular customers appreciate the selection, although there have been complaints regarding the freshness and quality of some products.
What are the policies on returns for defective products?
The policies on returns for defective products appear to be a point of contention. Some customers have expressed frustration over their experiences when trying to return items, indicating that the shop may not have a clear or customer-friendly return policy.
Is the vibe of the shop generally welcoming and friendly?
The vibe of the shop is generally described as nice, with some customers enjoying the atmosphere and the staff. However, there are mentions of strong odors that detract from the overall experience, leading to mixed feelings about the shop's ambiance.
How do they handle customer complaints about product quality?
Customer complaints about product quality seem to be handled with varying levels of satisfaction. Some reviews indicate that customers felt dismissed when raising concerns, suggesting that the shop may need to improve its approach to addressing complaints.
Are there any concerns about the safety of the products sold?
There are concerns about the safety of certain products sold at Up N Smoke, particularly regarding discounted vapes that have known issues. Customers have expressed worry about the potential hazards these products may pose, emphasizing the need for caution.
What others say about Up N Smoke
Customers at Up N Smoke highlight a mix of positive and negative experiences. Many appreciate the great prices and wide selection of products, including vapes and kratom, often noting the quality compared to online prices. However, there are significant complaints regarding customer service, with some customers reporting rude interactions and poor handling of returns for defective products. The shop's atmosphere has also been criticized for unpleasant odors. Overall, while some find value in the offerings, others suggest seeking alternatives for a better customer experience.
Recent Reviews
- One of the best on island. Great prices across many things even if on a budget. Wide selection all employees seem to be really attentive as I go in every single week since they opened. From papers to vapes and Kratom which is priced also priced competitively with online prices for junk as almost everything in this store is indeed quality.
- Customer service always terrible! THE SMELL IN THERE IS HORRENDOUS GOT AN IMMEDIATE HEADACHE FROM THE FRAGRANCE BOMB AND IT MAKES YOUR CLOTHES SMELL LIKE THAT THE REST OF THE DAY…& it’s strong! HAD TO CHANGE OUR CLOTHES 🤢🤢🤢 Update: what a rude, passive aggressive comment as a response 😂 that fake toxic incense you have is straight fragrance, it burns the nostrils, and you can taste it too Look up ENDOCRINE DISRUPTORS & educate yourself 😉 You’re poisoning your customers
- Nice store. Good selection
- I bought a 50$ bag of kratom – daily customer , and always tipping – I returned the one time it was brown and made me feel sick . I seemed to be old and contaminated, I tried to exchange it and got nothing but a bad attitude . It was just one time I wanted to do this out of months of buying it . I was on the way tonight and needed kratom / I called and told her I will be there 1-2 minutes after closing 9.02 so she gave me a bad attitude on the phone don’t get your hopes up for sure no way so I speeded there because i needed it to sleep and I literally got there at 9 ON THE DOT and they wouldn’t open the door . I told her on the phone I would leave a great tip to help me out – so rude . Why it’s so easy ? Bull s~~~ won’t be tipping anymore – ever and honestly just go to Da Kine Smoke Shop in kahalui their kratom is fresher , more potent and yes more expensive but it’s worth it and way better customer service. I live close to this store I will be taking the extra trip . Thumbs down . Aloha so angry will go to Da Kine from Now on .
- It's a really nice shop, I like the people that work there as well. they have a lot of cool stuff but they knowingly sell discounted brand of Vapes that are known to have problems that ignite on their own and could burn someone's house down.