Hellsmoke tobacco and vape in Durham, NC
Located in Durham, NC, Hellsmoke Tobacco & Vape offers a variety of tobacco and vape products in a clean, organized environment. The store is open 24/7, although operating hours may vary, so it's best to check before your visit. Customers appreciate the knowledgeable staff, especially Keisha, who provides personalized recommendations and assistance with disposable vapes and e-liquids. The store aims to create a welcoming atmosphere for all shoppers, making it a popular choice for both newcomers and experienced users. Whether you're looking for vapes, Delta-8 cartridges, or other tobacco products, Hellsmoke strives to meet your needs with friendly service and a diverse selection.
What are the current operating hours for the store in Durham?
The current operating hours for Hellsmoke Tobacco & Vape in Durham are from 8:00 AM to 12:00 AM, seven days a week. However, some customers have reported inconsistencies with these hours, suggesting that the store may not always open as advertised. It's advisable to call ahead or check for updates before visiting.
How knowledgeable is the staff about disposable vapes and e-liquids?
The staff at Hellsmoke Tobacco & Vape, particularly Keisha, is noted for their extensive knowledge about disposable vapes and e-liquids. Customers have reported that they received personalized recommendations and thorough answers to their questions, which indicates a strong understanding of the products available in the store.
What is the return policy for faulty products like Delta-8 cartridges?
The return policy for faulty products like Delta-8 cartridges at Hellsmoke Tobacco & Vape seems to be quite strict. Customers have indicated that the store does not offer refunds for cartridges and that exchanges can be challenging. It's advisable to inquire about the return policy before making a purchase.
Does the store offer a wide selection of kratom and nicotine pouches?
While the reviews do not specifically mention the selection of kratom and nicotine pouches, Hellsmoke Tobacco & Vape is known for offering a variety of tobacco and vape products. Customers are encouraged to visit the store to explore the full range of products available.
What is the overall vibe of the store when shopping for cigars or cigarettes?
The overall vibe of the store is described as courteous and inviting. Customers have noted that even during busy times, the staff maintains a calm demeanor and provides prompt service. This welcoming atmosphere makes shopping for cigars or cigarettes a pleasant experience.
Are there any special promotions for water pipes or bongs this month?
There is no mention of current promotions for water pipes or bongs in the reviews provided. It's best to visit the store or contact them directly to inquire about any special offers that may be available this month.
How clean and organized is the shop compared to other local vape stores?
Many customers have praised the cleanliness and organization of Hellsmoke Tobacco & Vape compared to other local vape stores. The shop is noted for its tidy presentation, which enhances the overall shopping experience.
What others say about Hellsmoke tobacco and vape
Customers have mixed feelings about Hellsmoke Tobacco & Vape. While many praise the staff's knowledge and customer service, especially highlighting Keisha's helpfulness and warm demeanor, others express frustration with the store's inconsistent hours and return policy. Some reviews mention that the store occasionally closes despite being advertised as 24/7, leading to dissatisfaction. However, the cleanliness and organization of the shop receive positive feedback, making it a favorable spot for those looking to explore vape products. Overall, the store is seen as a place with great potential, especially with attentive staff like Keisha.
Recent Reviews
- Waste of time. Signs outside state the store is 24/7, but Google lists the time as 8am-midnight. That's also false. I'm sitting in the parking lot after the store should have been open according to either of the listed hours, employee car sitting outside and the entire store locked up and dark. Going to another store because it doesn't take the 15 minutes I've been here to go inside and turn some lights on and open the gate on the door. I'm not just gonna sit around in what's regularly regarded as a bad part of town waiting for the store to open. You managed to make yourself undesirable to a captive market.
- Shout out to Keisha who waited on almost 15 people and made time to assist us with newbie disposable inquiries. Store is very clean and organized, the chandeliers are a nice touch. She was knowledgeable and able to give personalized recommendations – we both left happy with our purchase. The vibe here was courteous and very inviting – even when she was swamped everyone got prompt service in her calm warm demeanor. No one seemed bothered that she was the only person behind the counter and some chatted while patiently waiting. We will be back in to shop with Keisha again soon.. I hope the owner knows what an absolute gem she is!
- I just happened to stop by this shop to ask a lot of questions about the vapes that are out now. The young lady Keisha who was working there was so helpful. I'm sure she could tell that I didn't know much about it. However, she was very patient with me. I also watched her interact with other people who came into the store. She was the same with everyone. She is really a sweetheart. It's hard to be sweet and professional at the same time. She really pulled it off with ease. I personally believe that she is like this in general. Thank you, Keisha, for being who you are. I hope the owners know that you are a jewel.
- I like to do business here, but they need to update their 24/7 claim. They are closed often. As I write this they are closed. Update… they now have operating hours. Changing my review to 5 stars from 3
- Bought a vape here that didn't work. Bought 2 Delta-8 cartridges. Used a different vape I own to test the cartidges. One of them didn't work. Went back for a refund. They refused to refund the cartridge. Said they don't do refunds. It was like pulling teeth just to get the broken vape exchanged. Never returning.