Smoker's Discount in Abilene, TX
Located at 3266 S 14th St in Abilene, TX, Smoker's Discount is your go-to destination for affordable cigarettes and tobacco products. With a strong rating of 4.5 out of 5 from 135 reviews, our store is known for its wide selection and excellent customer service. Our dedicated staff, including Marissa and Kathy, are here to assist you with your needs, whether you're looking for a specific brand of cigarettes or need help finding the right product. We pride ourselves on our commitment to our customers, offering a friendly atmosphere and competitive prices. Open seven days a week, we welcome you to stop by and see what we have to offer!
What types of cigarettes do you carry in Abilene?
While specific brands of cigarettes were not mentioned, customers have noted that Smoker's Discount carries a variety of options, including popular brands. The store has been recognized for having specific packs set aside for customers, indicating a commitment to meeting their needs.
Are there good prices on disposable vapes here?
Customers have not specifically mentioned disposable vapes in their reviews, so it's unclear how competitive the prices are for these products at Smoker's Discount. You may want to visit the store or call for more information on their vape selection and pricing.
Can you special order specific e-liquid flavors?
The reviews did not provide information on whether specific e-liquid flavors can be special ordered. It would be best to contact the store directly to inquire about their ability to accommodate special orders for e-liquids.
How is the customer service during busy hours?
Customer service during busy hours seems to vary. While some patrons have had positive experiences with friendly staff, there are reports of rudeness during peak times, suggesting that service quality may depend on who is working.
Do you accept Apple Pay for purchases?
Yes, Smoker's Discount does accept Apple Pay, but there have been instances where customers reported difficulty using this payment method. It's advisable to confirm with staff if you plan to use Apple Pay during your visit.
What is the selection of kratom like at this store?
The reviews did not mention kratom specifically, so the selection of kratom at Smoker's Discount remains unknown. For detailed information on kratom products, contacting the store directly would be the best approach.
Is there a loyalty program for frequent buyers?
There is no mention of a loyalty program for frequent buyers in the reviews. It would be beneficial to ask the staff during your visit if they offer any rewards or loyalty programs for regular customers.
How do you handle customer complaints or issues?
Customer complaints appear to be handled with varying levels of effectiveness. Some customers reported positive resolutions, while others experienced dismissive behavior from staff. It may be helpful to speak directly with management for more serious concerns.
What others say about Smoker's Discount
Customer experiences at Smoker's Discount are mixed, highlighting both exceptional and disappointing service. Many patrons appreciate the friendly and helpful staff, particularly Marissa, who has gone above and beyond to assist customers in finding their products and resolving issues. However, some reviews point to instances of rudeness and poor service, particularly from a staff member named Kathy. Despite these mixed experiences, many customers commend the store for its good prices and wide selection of cigarettes. Overall, the store has a loyal customer base, but there are areas for improvement in customer interactions.
Recent Reviews
- We just moved to the area and it’s been hard to find my wife’s cigarettes. They had 17 packs of them here! The lady that helped us is a total sweetheart and set them aside for my wife until we could get them! And she’s going to special order them for her! Great place with a good price on cigarettes
- The rudest interaction I’ve ever had. The lady’s name was Kathy and she was super rude to me when I asked if they had a specific flavor. I will never come here again
- I dropped by the store this past Saturday to purchase some tobacco and paid with my debit card. Marissa, the name of the lady who took care of me, was super sweet. Anyway, it was early Sunday evening when I noticed my debit card missing. I called the store as they were closing to see if my card was there. Marissa answered the phone and told me she had my card at the store. Even though the store was closed, she offered to wait for me if I wanted to pick it up. In my opinion that's going above and beyond! So, thank you, Marissa!
- Absolutely TERRIBLE SERVICE. The last behind the counter was completely disrespectful and it off line. She was rude from the second we pulled up and my wife and I just brushed it off. Then we dared to ask to use Apple Pay and she said yeah we have it, then stood there and stared at us. We asked for the machine and she said she didn't know how to use our phone which confused us. So we unlocked and handed her our phone and said to tap the button on the side twice and she said I don't know how to do that, so we asked for the machine and she says it doesn't reach. Even though we have been there many times before and it reaches all the way out the window. I asked her for her owners info and she said "Lance" and told us to go somewhere else and slammed the window in our face. Her own personal stuff in her life should not backlash on us that hard. We were in a good mood came there and left in a terrible mood and we have spent thousands of dollars there. Never again
- Love this place always good prices very nice customer service would not go anywhere else