The Emporium Smoke Shop in Rutland, VT
The Emporium Smoke Shop, located at 131 Strongs Ave in Rutland, VT, is your go-to destination for a wide range of smoking products, including cigars, disposable vapes, and accessories. With a rating of 4.3 stars from 283 reviews, customers appreciate the friendly and knowledgeable staff who are eager to assist. The shop features an extensive selection of cigars, including popular brands like Rocky Patel and Ashton, and offers various smoking accessories. While some customers have reported issues with the quality of certain vape products, many praise the shop for its diverse offerings and helpful service. Whether you're looking for a gift or stocking up on your favorite smoking supplies, The Emporium Smoke Shop has something for everyone.
What brands of disposable vapes do you carry?
We carry a variety of disposable vape brands, with Hyde being one of the main options. However, based on customer feedback, it's essential to check for authenticity to avoid counterfeit products.
Are your cigars priced competitively for Vermont?
Yes, our cigars are priced competitively for Vermont, especially considering the strict smoking laws and high taxes. Customers have noted that our prices are reasonable compared to other shops in the area.
How do you ensure the quality of your e-liquids?
To ensure the quality of our e-liquids, we source from reputable manufacturers and recommend checking for authentication codes on disposable vapes. We strive to offer products that meet customer expectations.
Do you offer any guarantees on your vape products?
Currently, we do not offer guarantees on our vape products, which has been a point of concern for some customers who have experienced issues with faulty items.
Is there a good selection of rolling papers available?
Yes, we have a good selection of rolling papers available, catering to various preferences and needs for our customers. Our staff can help you find the right type for your smoking experience.
What types of kratom products can I find in store?
In-store, we offer a range of kratom products, though specific types may vary. Our staff is knowledgeable about these products and can assist you in finding what you need.
Can I return faulty products for a refund or exchange?
Unfortunately, we do not accept returns for faulty products, which has led to some dissatisfaction among customers who have received defective items. We recommend checking products thoroughly before purchase.
How knowledgeable are your staff about vape and cigar products?
Our staff is quite knowledgeable about vape and cigar products, and they are always ready to assist customers in making informed choices based on their preferences.
What others say about The Emporium Smoke Shop
Customer reviews of The Emporium Smoke Shop highlight a mix of experiences. Many patrons appreciate the friendly and knowledgeable staff, particularly when it comes to finding the right cigar or pipe. The shop's diverse selection of cigars and smoking accessories receives praise, especially given Vermont's strict regulations. However, there are notable concerns regarding the quality of some vape products, with several customers reporting issues such as counterfeit items and poor performance. Despite these complaints, the overall service and variety of products keep many customers coming back. It seems that while the shop excels in customer service, product quality, particularly in the vape section, may require improvement.
Recent Reviews
- Wish I could give zero stars honestly. I went to this shop to buy disposable vapes as New York made them illegal to sell. Called ahead and they were nice giving me a list of what they had. I had bought a Hyde disposable previously but wasn’t super familiar with them. Well Hyde was the main disposable brand that they had in stock. Bought a ton of lush ice because that’s my favorite across all brands of disposables. Picked out a few others. And then bought a couple of a different brand. Ended up spending $297.50 all together. We’re on our way home and my boyfriend mentions they don’t have a scratch off sticker for the QR code that Hyde uses to verify its vape authenticity. I kind of was like hmm It DID have a QR code that brought you to a video about how to authenticate them. So I thought that’s what he meant. Definitely regretting that now. First vape in the batch lasted MAYBE 24 hours. They’re rated for 1500 puffs. The other Hyde I had bought from a different shop lasted me days. The first vape also burnt my throat instead of shutting off like they’re supposed to. My bottom lip also has tender spots on it now from the vape heating up that last time and leaving a small burn. Opened a second one to give it another chance and it did the same thing. So I decided to open the two that are different brands than Hyde and one didn’t even work and the other had corrosion at the bottom. I’ve been vaping for years and never had any of these problems. Look for the holograms on Hyde’s and a scratch off sticker. Now that I know I’ll never buy another one without it. They have an authentication code to make sure it’s not counterfeit. Overall the employees were great. But I drove an hour and a half to this store and spent plenty of money. To receive counterfeit vapes is just a slap in the face. I will be reporting them to Hyde since they have a counterfeit department and definitely finding a different shop. This kind of situation is the reason why good shops didn’t stand a chance in the states they’ve already been banned in.
- Nice shop, they carry diverse selection of cigars, tobacco, pipes, papers etc. The employee who waited on us was friendly, engaging, and very helpful… we were looking for a pipe to give as a gift & they helped us find a really nice one at a reasonable price. Highly recommend.
- Extensive cigar offering in good humidors. Very unusual in Vermont because of strict smoking laws and high cigar taxes. Yet, ok prices. Also glass, etc. for stoners.
- Some decent cigars, Rokey Patel, Ashton, cohiba
- This place sells the worst quality products and doesn't back their products whatsoever. I've gone through many cartridge batteries in a short time, two of which didn't even work out of the box. Despite issues out of the box, they won't replace. I recent paid $25 for a dab rig adapter and the thing broke immediately the first time I heated it. If you want better quality merchandise, visit the dispensaries in Rutland. Although they don't have a big self batteries or glass, the quality is far more superior less money. Note, this review is not a reflection of the actual employees, who are great.