Vape City in El Paso, TX
Located at 8726 Montana Ave STE 102, Vape City is the go-to destination for vaping enthusiasts in El Paso, TX. Open 24 hours a day, our shop offers a vast selection of disposable vapes, e-liquids, and accessories, catering to both beginners and seasoned vapers alike. Our knowledgeable staff, including team members like Brandon and Deserie, are always ready to assist you in finding the perfect products. Customers rave about our reasonable prices and the extensive variety available, making us a favorite among locals. Whether you're looking for a new flavor or need help with your vaping setup, Vape City is here to provide an exceptional shopping experience.
What types of disposable vapes do you offer in El Paso?
At Vape City, we offer a wide range of disposable vapes, including popular brands and flavors to suit all preferences. Our selection is frequently updated to ensure you have access to the latest and greatest in vaping technology.
Are there any current promotions for military discounts?
Currently, there are concerns regarding our military discount policy, as some loyal customers have expressed disappointment over recent changes. We recommend contacting us directly to discuss any current promotions or potential resolutions.
How do I ensure my loyalty points are accurately tracked?
To ensure your loyalty points are accurately tracked, please make sure to provide your loyalty number at the time of purchase. If you suspect any discrepancies, don't hesitate to reach out to our staff for assistance.
What e-liquid flavors are popular among customers here?
Popular e-liquid flavors among our customers include fruity, dessert, and menthol options. Our staff can help guide you to the most sought-after flavors based on customer feedback.
Can you explain your return policy for vape products?
Our return policy for vape products typically allows for exchanges or store credit within a specified time frame, provided the items are unopened and in original condition. For specific details, please consult our staff at the store.
Do you have a selection of CBD products available?
Yes, we do carry a selection of CBD products. Our staff can assist you in finding the right CBD options to meet your preferences and needs.
How knowledgeable is the staff about different vape brands?
Our staff is highly knowledgeable about different vape brands and products. They are always ready to answer questions and provide recommendations based on your vaping experience.
What are your prices like compared to other local shops?
Our prices are competitive compared to other local shops, and we strive to offer reasonable rates on all our products. Many customers have noted that our prices are among the best in El Paso.
What others say about Vape City
Customers have praised Vape City for its extensive product variety and friendly, knowledgeable staff. Many highlight the exceptional customer service, with specific mentions of employees like Brandon and Deserie who go above and beyond to assist customers. However, some reviews indicate concerns regarding loyalty point tracking and changes to military discount policies, suggesting a need for clearer communication and consistency in customer service practices. Overall, the positive feedback on product selection and pricing outweighs the negative experiences, making Vape City a popular choice in El Paso.
Recent Reviews
- I am writing to express my disappointment regarding the recent change in your military discount policy. My husband, an active-duty service member, and I have been loyal customers of your establishment for an extended period, consistently receiving the military discount without issue. The abrupt discontinuation of this benefit, without prior notice, is concerning. While I understand that policies can change, the inconsistency in application raises questions about employee training and the accuracy of information provided to customers. My experience, and those of other patrons I have spoken with, suggests a lack of clarity or consistency in the implementation of your discount program. This is not simply a matter of the monetary value of the discount. It reflects a broader concern regarding customer service and the perception of valued patrons like military families. I would appreciate the opportunity to discuss this further and seek a resolution that reflects your organization's commitment to supporting military personnel and their families.
- I had over 1000 points that I never . came in today and they told me I had 49 points. They told me that someone probably used my number which would be somebody who probably works there.
- The BEST shop in El Paso TX! Huge variety of All types of products & you cannot beat the reasonable prices! 💯
- I've been here twice since I started vaping, and the customer service us spectacular. Brandon was willing to answer questions that the place I used to go to didn't even try to find an answer for. Deserie was upbeat and did her best to help me choose a flavor for my vape liquid. I would highly recommend people shop at this store for the customer service alone.
- Sam was great, thanks for the help awesome prices!