JB Hawks Discount Tobacco and Vape in Springfield, IL
JB Hawks Discount Tobacco and Vape, located at 1169 N 2nd St in Springfield, IL, is your go-to destination for all things tobacco and vaping. With a solid rating of 4.4 based on 198 reviews, customers appreciate the variety and quality of products available. The store is open daily, offering a convenient shopping experience with extended hours. Whether you're looking for disposable vapes, e-liquids, or kratom, JB Hawks aims to provide excellent service and a welcoming atmosphere. The staff is known for their friendliness and helpfulness, making every visit enjoyable. However, some customers have raised concerns about service issues, suggesting a need for improved staff training. Overall, JB Hawks is committed to serving the Springfield community with quality products and customer satisfaction.
What types of disposable vapes do you carry in Springfield?
We carry a variety of disposable vapes, including popular brands and flavors that cater to different preferences. Our selection is designed to meet the needs of both new and experienced users.
Are there any discounts on e-liquids this week?
Yes, we often have discounts on e-liquids. This week, we are featuring special deals that make it easier for our customers to try new flavors at a reduced price.
How does your store handle customer complaints or issues?
At JB Hawks, we take customer complaints seriously. If an issue arises, we encourage customers to speak to a manager so we can address their concerns directly and ensure a satisfactory resolution.
Do you offer any loyalty programs for frequent shoppers?
Yes, we offer a loyalty program for frequent shoppers. Customers can save their receipts and check back every Tuesday for a chance to win prizes, which helps us reward our loyal patrons.
What brands of kratom are available at your location?
We carry several reputable kratom brands to provide our customers with quality options. Our selection includes different strains to cater to various preferences and needs.
Can I find nicotine pouches in different flavors here?
Yes, we offer nicotine pouches in a variety of flavors. Customers can find options that suit their taste preferences, making it easy to enjoy nicotine in a convenient form.
Is there a return policy for opened products like CBD?
Our return policy for opened products like CBD is strict, as we prioritize customer safety. We recommend discussing any concerns with our staff to understand your options.
What are the store hours for JB Hawks Discount Tobacco and Vape?
JB Hawks Discount Tobacco and Vape is open Sunday from 8:00 AM to 9:00 PM and Monday through Saturday from 7:00 AM to 10:00 PM, making it convenient for you to shop at your leisure.
What others say about JB Hawks Discount Tobacco and Vape
Customers have mixed feelings about their experiences at JB Hawks Discount Tobacco and Vape. Many praise the friendly staff and helpful service, highlighting positive interactions with employees at the drive-up window. However, there are significant concerns regarding customer service, particularly related to an incident of racial profiling that was reported by a customer. This has raised questions about staff behavior and the importance of respectful treatment for all shoppers. Despite this, loyal patrons appreciate the store's loyalty programs and the chance to win prizes by saving receipts, indicating a strong community presence and engagement.
Recent Reviews
- My daughter and her boyfriend was just recently there to get items. August 7th 2025. Got a call that some employee ( female) who works there was racially profiling them, lied to manager to get them kicked out of store. Stating that they were talking about her and her family. FYI they don't know her or her family. So that was a lie. Calling them a kid and asking for ID. Which my daughter is 21yrs old and her bf is 23yrs old. Being very rude and nasty from my understanding. They are usual customer's who comes there to shop. She called manager and lied on them to get them kicked out. Threatening to call police on them. She basically started all this bs. Manager needs to write her up or fire her. He could loose buisness with her doing these things to customers. I reported this to BBB. I told my daughter to go to different discount store to give them her cash/. Never to go back there. Manager needs to straighten his/her employees out about being disrespectful to customers. Even if they look young. Cause they might not being young. Just saying!!!😡😡😡😡😡😡😡
- Let's put SpringTrap Electric Field City [STEFC] on the map by first representing one of the finest smoke establishments in the area that you could find this side of Killinois Willinois, ~ courteousy of Rich Cookie Boy BRIANTGIANT, rep you and yours before you rep you and yours, peace, love, and pharmaceuticals JBHawks 💯🦅
- May 24th 2025, The young lady serving the drive up window is a sweetheart. Awesome job 👏
- I love this place manager was very helpful you can save your receipts go back every Tuesday to see if you win any money
- They are always so nice! I love them 🥺🥺❤️❤️ Kenzy and Kasey 🩷🩷