EZ Pass Tobacco & Vape Mart drive thru in Raleigh, NC

Rating: 3.7 (37 reviews)
EZ Pass Tobacco & Vape Mart drive thru storefront in Raleigh, NC

EZ Pass Tobacco & Vape Mart is a 24-hour drive-thru located at 2101 E Millbrook Rd, Raleigh, NC. This convenience store offers a variety of tobacco and vape products, making it a go-to stop for late-night cravings. However, customer experiences have been mixed, with a rating of 3.7 out of 5 stars based on 37 reviews. Some customers appreciate the convenience of a drive-thru for quick purchases, while others have reported issues with pricing and customer service. Despite the challenges, it remains a popular choice for those in the Raleigh area looking for tobacco and vape supplies at any hour.

What is the price range for disposable vapes here?

The price range for disposable vapes at EZ Pass Tobacco & Vape Mart can vary, but some customers have reported being charged significantly more than expected, indicating potential overpricing.

How is the customer service experience at this drive-thru?

Customer service at this drive-thru has received mixed reviews. While some customers appreciate the convenience, many have reported feeling uncomfortable or unsatisfied with the service, citing issues such as being overcharged and receiving faulty products.

Are there any promotions on e-liquids or nicotine pouches?

There is no specific information available about promotions on e-liquids or nicotine pouches at this location, and customers have not mentioned any current deals in their reviews.

Do they have a reliable selection of kratom and CBD products?

The reliability of their selection of kratom and CBD products is not clearly stated in the reviews, and customers have not specifically commented on these items.

How often do they restock products like cigars and delta-8?

The frequency of restocking products like cigars and delta-8 is not mentioned in the reviews, suggesting that customers may have experienced inconsistencies in product availability.

What should I know about their return policy on faulty items?

The return policy on faulty items seems to be problematic, as one customer reported receiving two faulty vapes and was not offered a reimbursement or exchange, indicating a lack of support for customers with issues.

Is it easy to find specific items like wraps or rolling papers?

Finding specific items like wraps or rolling papers may be challenging, as some customers have expressed frustration over not knowing what is in stock, which suggests that inventory clarity could be improved.

How do they handle customer complaints or issues with purchases?

Customer complaints or issues with purchases appear to be handled poorly, with reports of unresponsiveness and a lack of accountability from staff, leading to dissatisfaction among customers.

What others say about EZ Pass Tobacco & Vape Mart drive thru

Customer reviews of EZ Pass Tobacco & Vape Mart highlight a mix of convenience and frustration. While some patrons enjoy the 24/7 accessibility and quick service, others express dissatisfaction with customer service and pricing issues. Reports of overcharging and faulty products have led to claims of feeling scammed. Additionally, the lack of inventory transparency has been noted, suggesting a potential area for improvement. Overall, while the drive-thru offers convenience, the customer experience may vary significantly.

Recent Reviews

  • When I got home and checked my phone was when I found out this guy overcharged me 15$, they do not answer the phone here. Based on other reviews, you WILL BE scammed here
  • Amazing experience, this was the absolutely the best ride back to Rocky Mount ever. A new definite stop in Raleigh!! Edit. Im about to buy 5 at at 425. They charged me almost 140 for one, after I begged with tears in my eyes. Think I got scammed. Edit* I look forward to speaking with you. Edit2* I've definitely been scammed. No one has contacted me. Im definitely contacting the police and my lawyer as soon as I finish writing this.
  • These types of 24/7 drive-thrus are convenient, but can be frustrating if you don’t know exactly what you want or if it’s in stock. (The one of Hillsborough St is bad about this). ‘Would be helpful if they had a smart inventory system connected to a website…but let’s be honest, that’s not going to happen. It would undoubtedly boost business & speed service.
  • If I could give you a half star I would, he gave me a faulty vape twice, acknowledged it. Brought the first one back, he gave me the second one of the same brand it was also faulty. Dude with the mustache then said if those two are then all of that brand are faulty. I asked if I could each one of similar price. He tells me no, shuts me down and handles his business at the drive thru. Then refuses to reimburse me period after being completely cordial. Zero out of ten service, doesn’t care about the customer, and if you go do not buy the Orion bar triple berries. He didn’t take them off the shelf.
  • Horrible customer service, dude always makes me feel super uncomfortable like he thinks I’m gonna steal something, like bruh

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