Smoke Shop & Mini Mart in Henderson, NV
Located at 1035 Whitney Ranch Dr J in Henderson, NV, Smoke Shop & Mini Mart offers a variety of smoking products, including disposable vapes, e-liquids, and accessories. Despite the range of products available, customer feedback suggests that the service may not meet expectations. Many customers have reported negative experiences with the staff, citing rudeness and a lack of willingness to assist. The shop operates daily, with hours from 8 AM to 7 PM on Sundays and 7 AM to 8 PM on weekdays. While they have a selection of items, the overall shopping experience may leave some customers dissatisfied. If you’re in the area, it's worth visiting, but be prepared for mixed service reviews.
What selection of disposable vapes do you offer in Henderson?
The selection of disposable vapes at Smoke Shop & Mini Mart is not explicitly detailed in the reviews, but it is known that they do carry various smoking products. However, customers have expressed dissatisfaction with the service when inquiring about specific items, suggesting that the shopping experience may be lacking.
Are there affordable options for e-liquid available?
While the reviews do not specifically mention affordable options for e-liquids, the overall sentiment indicates that pricing may be higher than expected. It's advisable to check the shop directly for their current offerings and pricing.
How is the customer service experience at this smoke shop?
Customer service experiences at Smoke Shop & Mini Mart appear to be quite poor based on multiple reviews. Many customers have reported rudeness from the staff, particularly the owner, who has been described as dismissive and unhelpful, which has negatively impacted their overall experience.
Can I return or exchange a product if it's the wrong one?
Returning or exchanging products seems to be a contentious issue at this shop. One customer reported being sold the wrong tank for their vape and was denied a return or store credit, indicating that the return policy may not be customer-friendly.
What types of kratom do you carry, and are they high-quality?
The reviews do not provide specific information about the types or quality of kratom available at Smoke Shop & Mini Mart. It would be best to inquire directly with the shop for details on their kratom selection and quality.
Do you have a variety of nicotine pouches for different preferences?
There is no specific mention of nicotine pouches in the reviews. However, given the nature of the shop, it is likely that they carry a variety of smoking-related products, including nicotine pouches. For exact options, visiting the store would be necessary.
How do prices compare for cigars and cigarettes in the area?
Pricing for cigars and cigarettes is not discussed in detail in the reviews. However, one customer noted that prices seemed high, suggesting that they may be above average compared to other local shops. It would be beneficial to compare prices with other stores in the area.
Is there a good selection of water pipes or bongs to choose from?
The reviews do not provide specific information about the selection of water pipes or bongs available at Smoke Shop & Mini Mart. Customers looking for these items may want to visit the shop to see what is on offer.
What others say about Smoke Shop & Mini Mart
Customer reviews of Smoke Shop & Mini Mart highlight significant concerns regarding the service quality. Many patrons have reported feeling rushed and disrespected by the staff, particularly from the owner, who has been described as rude and unhelpful. Some customers felt that their inquiries were met with indifference, leading to a negative shopping experience. While the shop offers a variety of products, including vapes and smoking accessories, the overall sentiment suggests that customer service is a critical area needing improvement. This has led to a mixed reputation among local shoppers, with some preferring alternative shops for better service.
Recent Reviews
- Exactly why I only go to MY smoke shop (previously reviewed) I was on my way home from grocery shopping and thought to make a stop on the way. The guy working (Hispanic male), first of all was on his phone with airpods in his ears. He refused to let me choose which pack I specifically wanted. Telling me "They are all the same" . ANYONE who smokes grabba leaves knows – THIS IS FALSE. 1. I have been smoking for over a decade, I know what I LIKE. 2. If a customer wants a different pack of the same product same price, WHAT IS IT TO YOU?? CLEARLY, from the reviews, these people are "you get what we give" so just remember that. But if you go to my previous reviews, the smoke shop in the 99cent store parking lot on Tropicana and Eastern will MAKE SURE you are satisfied and alwaysreturn. This place is complete đźš® đź—‘
- Trash. They knowingly sold me the wrong tank for my vape (I later found out it didn’t support the watt amount my mod has- had I turned it up to 100 the glass would’ve blown) and refused to return or give me store credit. The owner, manager, whatever he was (some old Indian dude) literally said if we were nice to him, he’d make a deal with us. We were nothing but polite until he started saying it was my vape’s fault and they wouldn’t be at liability for selling me the wrong thing and being completely aware of it. He continued to tell my husband and I that he wouldn’t help us because he “didn’t want to” and was INCREDIBLY rude and disrespectful. Don’t waste your money on any of the trash this sad little shop sells.
- Just went in here. We wanted to purchase a glass piece and few other things. The owner/manager, Mr. Singh, rushed us out of the store because "we were taking so long" first of all, we hadn't been in there more than ten minutes. Second, we were looking for a piece to buy. You need time to look. Then we got our other items. Right as we were about to check out, he told us to basically get out if we aren't going to buy anything….we are going to buy a few things, sir. We have money. Just because we are POC, doesn't mean we all steal or poor….. Or are mean. And I know that's why…because you were rude to other POC man but nice to the white man during our visit. I felt really hurt and attacked for just going to look in the store….I just want to go outside and not be attacked for the color of my or my partner's skin. Caution if you want to go to their store.
- Went here in the morning and the owner was very rude! It doesn’t cost a penny to treat people nice! You are in a customer service business. He said he’s been there 20 yrs and it shows! He hate it there and it shows lol He was very very rude! The store is old and out dated, little to choose from and prices are high! I wouldn’t go back to that hole in the wall if he paid me!
- I walked in when a lady asked the guy about flavors and he was speaking to the young lady like he didn’t want to help. I was next and I walked out. If that’s the kind of treatment you get when you go there I want no parts of it. It’s a thousand smoke shops and customers service is priority! Good luck when you step foot in there.