Red Rock Smoke Shop in Las Vegas, NV
Located at 10300 W Charleston Blvd #8, Las Vegas, NV, Red Rock Smoke Shop offers a diverse range of smoking products including disposable vapes, kratom, and nicotine pouches. Open daily from 9 AM to 8 PM, this shop prides itself on its extensive selection and convenient location. However, customer feedback indicates a decline in service quality and pricing concerns, with many noting that prices are higher than competitors. Despite this, some regular customers appreciate the selection and the friendly atmosphere. Whether you're a local or just visiting, Red Rock Smoke Shop aims to provide a variety of options for all your smoking needs.
What are the current prices for disposable vapes compared to other shops?
Current prices for disposable vapes at Red Rock Smoke Shop are notably higher than other shops, with reports of prices around $17 for a disposable tank, while similar products are often found for $10 elsewhere. This pricing strategy has led to dissatisfaction among customers who feel they are being overcharged.
Do you offer any discounts for bulk purchases on e-liquids?
Unfortunately, it appears that Red Rock Smoke Shop does not offer any discounts for bulk purchases on e-liquids anymore. Customers have noted that this change in policy has contributed to their decision to seek out other smoke shops that do provide bulk discounts.
How does the selection of kratom here compare to other smoke shops in Las Vegas?
The selection of kratom at Red Rock Smoke Shop is reported to be extensive, but specific comparisons to other smoke shops in Las Vegas are not clearly stated in the reviews. Customers looking for a variety of kratom options may still want to explore other local shops for competitive offerings.
Are nicotine pouches available in various flavors and what are the prices?
Yes, nicotine pouches are available at Red Rock Smoke Shop, but specific flavor options and pricing details are not mentioned in the reviews. Customers interested in these products should inquire directly at the store for the latest selections and prices.
What is the store's return policy on water pipes or bongs?
The store's return policy on water pipes or bongs is not explicitly mentioned in the reviews. It would be advisable for customers to check with the staff at Red Rock Smoke Shop for their specific return policy regarding these items.
Can I expect consistent customer service during busy hours?
Customer service at Red Rock Smoke Shop appears to be inconsistent, particularly during busy hours. Several reviews indicate that some staff members may not provide the level of service expected, leading to a frustrating experience for patrons.
How do your cigar prices compare to nearby stores?
Cigar prices at Red Rock Smoke Shop have not been specifically compared to nearby stores in the reviews. However, customers have expressed concerns about overall pricing being higher than competitors, which may extend to cigars as well.
Is there a loyalty program for regular customers who buy frequently?
There is no mention of a loyalty program for regular customers at Red Rock Smoke Shop in the reviews. Customers looking for loyalty rewards may need to explore alternative smoke shops that offer such programs.
What others say about Red Rock Smoke Shop
Customer reviews for Red Rock Smoke Shop reveal a mixed experience. While some patrons appreciate the wide selection and commend the friendly service, others express frustration with rising prices and inconsistent customer service. Notably, several reviews highlight issues with specific staff members, describing them as rude and unhelpful. Many customers feel that the prices are significantly higher compared to other smoke shops in Las Vegas, leading to dissatisfaction and a decision to take their business elsewhere. Overall, the shop has faced criticism for neglecting customer relations despite having a loyal customer base in the past.
Recent Reviews
- This place used to be good. Always referred friends and now the dude with the beard is super rude and their prices are terrible. Definitely worth driving 10 more minutes to a better shop. I went to buy a disposable tank which are usually 2 for $10 anywhere else. The price tag said $17 and I was there so I was gonna do it. He grabbed the box and took one out and said it was $17. Crazy!! I said nevermind and the dude got mad. Gave them another chance yesterday and still super rude, the product I got was $30 even though 2 months ago it was always $20 like many other stores.
- Regular customer, very good customer service. Love everything about this place.
- *update* (10/8/2025) It’s sad how much more downhill these guys have gone, especially the main cashier, the Indian gentleman with the rat tail on his beard, came in again after not going here for a few months and taking my business elsewhere. I figured maybe they were having a bad day or this cashier in particular just had an off day when I came in last. It was even worse this time. Immediately greeted extremely disrespectfully and when asking about discount for buying in bulk, as they used to do and anywhere else in this city I’ll do because of the competitive and saturated market of smoke shops, and he immediately said “no we don’t do any discounts anymore for anymore”. Mind you, I have spent hundreds and thousands of dollars here over the years and this is how I was greeted. Wouldn’t even check with the owner to see if there’s exceptions or anything, just extremely rude and cold. It’s sad that these guys don’t realize that not only do they have the highest prices in the city (even higher than the strip) but on top of it they have the worst and most disrespectful customer service. You build and keep regulars by making them feel valued and respected. Yet again, the kid at the counter with the bad attitude ruined an experience and helped me confirm I’ll never come back here again, even when it’s the closest to me. Even worse, is the owner is greedy and doesn’t care about his regulars and won’t even respond to this or try and make it right. Do better Red Rock, there’s way too much competition in this city to blow off the service side of this business. These guys used to be great, I’ve literally spent thousands of dollars with them over the years. But over the past year they’ve fallen off hard and their customer service is horrible. They consistently charge me over $10+ more for the same products that I get 3 other stores for significantly cheaper, and I know the markups/margins. They guy who’s always there, the short guy with the braided beard hair is consistently rude and literally tried to rip me off while the owner was right there but when the owner recognized me he told the employee to adjust the price immediately. Seems like this guy is advantageous and greedy with others when the owner isn’t around. Sucks because this was conveniently located near me, now I’m happy to go 8 more minutes out of my way for people who remember my name, and look out for value and keeping me and their customers happy. These greedy smoke shop owners need to check themselves, too much competition around.
- I live right behind this store so I have shopped here for many years. However, I bought a product last week for $108 plus tax and yesterday I looked up the brand of the product I bought. Had I purchased the same product straight from the maker website I would have only paid $46. That is total BS. I feel Totally ripped off and I will not ever go Into That store again. And I will make my spouse also never go in there again. We were multiple times a week in that place between us. Not any more. It is overpriced more than any place else. Even cigerettes are more expensive here than any gas station or grocery store by $1.50. For my brand anyway. Save yourself money go somewhere else.
- always great service. very nice people here. big selection. come by!