What others say about Berlin Luxury Smoke Shop

Customers consistently highlight the exceptional service and knowledgeable staff at Berlin Luxury Smoke Shop. Many reviews praise the team for their ability to recommend products tailored to individual needs, especially for pain relief without causing drowsiness. However, there are mixed feelings about staff knowledge, particularly regarding vapes, with some customers expressing disappointment in recent hires. Overall, the shop is appreciated for its variety and the genuine care shown to customers, making it a beloved local establishment for smoking enthusiasts.

Recent Reviews

• Staff and selection was amazing! They always have my product everytime I come and they even hold stuff if I ask them to! I highly recommend this smoke shop to anyone looking for variety and good customer service
• I stopped in this morning before work because I was in unimaginable pain. I would have been happier during childbirth if that gives you an idea of how bad the pain was. But I came in and was greeted promptly and when I said I needed something for extreme pain but nothing that would make my brain muddy because I need to be alert for work, the gentleman there went immediately to a product and said that this would do the job. SOLD! I took 2 in the parking lot to see if it would work quickly or not. It's just over 2 hours and I feel (finally) like a human. The pain is still there but is much better! And I don't feel foggy or hung out at all. I was pretty nervous I was going to be going home early today but now I feel like I can get everything achieved that I needed to. THANK YOU!!! Exactly what I need and I will be back!
• I love this place the staff is friendly and very helpful they make you feel like you are part of there family
• Always very pleased when leaving the store. The customer services Is done in a professional way the attitudes are great. And always give an honest opinion. I'm products. They're real people selling the real customers having a real good time at it. I appreciate doing my business there
• ***EDIT TO ADD*** Wrote initial post a while back and just came back to say I am highly disappointed with the people that get hired here. They know nothing about vapes, delta, mods, pods, flavor, best brands for your money. Clueless. The long red haired lady that worked there was the absolute best and always knew what she was talking about and what you were looking for even if you didn’t. She was the best employee/ manager by far and I hate that’s she is gone. There is a new girl there now that has no clue what she is talking about was more worried about sitting at the end of the case watching 2 broke girls then helping customers. The way I was welcomed was not welcoming at all! I feel like there should be better interview questions in play when hiring people for these types of sales. Just because they did customer service and ran a cash register don’t mean they know anything about this stuff. Would also like to add the price… I get convenience but I just bought 2 of the same vapes I get from the store online for the same price I pay for one. Example for two NEXA online $33 at the store you get one for $29.99 before tax. Think I’ll do more online shopping for them then go somewhere prices are doubled and people don’t know what they are talking about. Have an expensive vape sitting here that we hate because someone there thought they knew what they were talking about. This is the best smoke shop I have been to!!! The people are amazing and they aren’t just trying to make a dollar they will tell you which products not to buy and which are good. They have tried some of the products you are wanting to try and give you the good and BAD about that product!! Highly highly recommend!! Just got this from them last night and I absolutely love it!!!